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Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to shop.namarriqgroup.com (the "Website"), owned and operated by Al Namariq Group. By accessing and using this Website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using the Website.

 

2. Use of the Website

2.1. You must be at least 18 years old or have the consent of a legal guardian to use this Website.

 

2.2. You agree to provide accurate and current information during the registration process.

 

2.3. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

 

3. Product Information

3.1. We strive to provide accurate and up-to-date product information on the Website. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or specifications.

 

3.2. Prices are subject to change without notice. Al Namariq Group reserves the right to modify or discontinue any product without prior notice.

 

4. Orders and Payments

4.1. By placing an order, you make an offer to purchase the products in that order. Orders are subject to our acceptance.

 

4.2. Payment must be received before order processing. We accept Cash on delivery, online payment, Bank transfer .

 

4.3. Al Namariq Group reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspicion of fraudulent activity.

 

5. Shipping and Delivery

5.1. Shipping costs and delivery times are provided during the checkout process. These may vary based on location and shipping method.

 

5.2. Al Namariq Group is not responsible for delays in delivery caused by unforeseen circumstances or events beyond our control.

 

6. Returns and Refunds

6.1. Please refer to our  for information on returning products and obtaining refunds.

We accept returns for items that meet the following criteria:

The item is in its original packaging.

The item is unused, in the same condition as received.

The return request is initiated within 2 days from the date of delivery.

2.2. Items not eligible for return include:

Products marked as non-returnable.

Perishable goods.

Personalized or customized items.

Intimate or sanitary goods.

 

7. Consumer Rights

7.1. Consumers in the UAE are entitled to certain statutory rights. Nothing in these Terms and Conditions affects those rights.

 

8. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the United Arab Emirates.

 

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at contact@namarriqgroup.com

. Return and Refund Policy

1. Introduction

Welcome to shop.namarriqgroup.com. This Return and Refund Policy outlines the terms and conditions for returns and refunds of products purchased through our website. By making a purchase, you agree to this policy.

 

2. Eligibility for Returns

2.1. We accept returns for items that meet the following criteria:

 

The item is in its original packaging.

The item is unused, in the same condition as received.

The return request is initiated within [number] days from the date of delivery.

2.2. Items not eligible for return include:

 

Products marked as non-returnable.

Perishable goods.

Personalized or customized items.

Intimate or sanitary goods.

3. Return Process

3.1. To initiate a return, please contact our customer service at [customer-service@namarriqgroup.com] within the specified return period.

 

3.2. Provide the following information in your return request:

 

Order number

Reason for return

Photos of the product (if applicable)

3.3. Our customer service team will guide you through the return process and provide instructions for shipping the item back to us.

 

4. Refund Process

4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4.2. If approved, the refund will be processed to the original method of payment within [number] days.

4.3. Refunds are issued for the cost of the product; shipping and handling charges are non-refundable.

5. Exchange

5.1. If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer an exchange.

 

6. Cancellation Policy

6.1. If you wish to cancel an order, please contact us within [number] hours of placing the order. Cancellations are not guaranteed and are subject to the order status.

 

7. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [customer-service@namarriqgroup.com].

 

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