Return and Refund Policy
1. Introduction
Welcome to shop.namarriqgroup.com. This Return and Refund Policy outlines the terms and conditions for returns and refunds of products purchased through our website. By making a purchase, you agree to this policy.
2. Eligibility for Returns
2.1. We accept returns for items that meet the following criteria:
The item is in its original packaging.
The item is unused, in the same condition as received.
The return request is initiated within [number] days from the date of delivery.
2.2. Items not eligible for return include:
Products marked as non-returnable.
Perishable goods.
Personalized or customized items.
Intimate or sanitary goods.
3. Return Process
3.1. To initiate a return, please contact our customer service at [customer-service@namarriqgroup.com] within the specified return period.
3.2. Provide the following information in your return request:
Order number
Reason for return
Photos of the product (if applicable)
3.3. Our customer service team will guide you through the return process and provide instructions for shipping the item back to us.
4. Refund Process
4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4.2. If approved, the refund will be processed to the original method of payment within [number] days.
4.3. Refunds are issued for the cost of the product; shipping and handling charges are non-refundable.
5. Exchange
5.1. If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer an exchange.
6. Cancellation Policy
6.1. If you wish to cancel an order, please contact us within [number] hours of placing the order. Cancellations are not guaranteed and are subject to the order status.
7. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [customer-service@namarriqgroup.com].